Not All Identity Theft Services Created Equal; What’s The Difference Between Assisted Resolution and LibertyID’s Full-Service Identity Restoration?

When it comes to Identity Theft Services, someone who is unfamiliar with the product might assume the various companies each offer a very similar service.

Unfortunately this isn’t the case. It’s important to do your due diligence when it comes time to choose a provider.

As this recent story from the U.S. Government Accountability Office’s Watchblog points out, the level of service provided from companies who offer identity theft services can vary greatly depending on if they offer hands-on identity restoration — which is what LibertyID provides its customers — or merely assisted resolution.

Some companies provide hands-on assistance — for example, notifying government agencies, reviewing public records to determine the extent of the fraud, and working with credit card companies and collection agencies on your behalf. Other companies may only provide advice on what actions you should take on your own,” according to the blogpost.

Understandably, this can be confusing for consumers in the marketplace. To the layman, assisted resolution sounds very much like restoration. When it comes down to it, however, the level of service is VERY different.

So what does fully managed identity restoration include, specifically what does LibertyID provide?

First, every customer is assigned a personal restoration specialist who will work tirelessly on your behalf. This is a single point of contact for you for the duration of your case. You won’t have to repeat your story to different folks each time you call. And you can rest assured our specialists are the industry’s premier experts. They hold professional certifications, like Certified Identity Theft Risk Management Specialist certification by the Institute of Consumer Financial Information, specifically developed to prepare and equip law enforcement professionals, resolution advocates, lawyers and others with the skills needed to help consumers assess and minimize their present risk of credit and identity theft.

At LibertyID we use a Limited Power of Attorney authorization (LPOA), which authorizes your dedicated personal restoration specialist to perform all tasks on your behalf.

What does that mean, exactly?

Depending on the type of fraud that’s been perpetrated against you, we create a customized recovery plan. Using the LPOA, we file all necessary paperwork on your behalf, at no extra charge. We contact and file disputes with creditors, banks, mortgage companies, government agencies and others. We create a law enforcement grade case file. We also work with law enforcement to turn over evidence to assist in prosecuting the perpetrator.

Most importantly, we don’t close your case until you say everything has been resolved to your satisfaction. And even after that point, we offer 12 months of follow-up where we continue to monitor your credit for additional issues that may impact your credit file.

One of our competitors espouses a “$1 million dollar” marketing message. Our guarantee is simple: There’s no limit to the time and money we’ll spend to fix your problem. We work tirelessly until your identity has been restored.


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