Frequently Asked Questions

Who is LibertyID?

LibertyID protects you in two ways: we watch for signs that your identity is being misused, and if it’s stolen, we fix it for you.

• Proactive Detection monitors your credit at all three major bureaus, your personal information, and more, and alerts you the moment suspicious activity appears.
• Fully Managed Identity Theft Restoration means that if your identity is stolen, a dedicated Restoration Specialist does the work to restore it, from the phone calls to the paperwork to the disputes, so you don’t have to.

Together, they protect you more than either one alone: an early warning when something looks wrong, and experts who handle the cleanup when it does.

Since 2010, we’ve restored tens of thousands of identities with a 100% success rate, often within 30–45 days. There’s no limit to the time and effort we’ll spend getting you back to where you were before the theft. Become a client today.

What Does LibertyID Offer?

Every LibertyID plan pairs two services that work together.

1. Proactive Detection catches warning signs early:

• 3-Bureau Credit Monitoring: Alerts you to new credit lines, inquiries, address changes, public records, liens, and other key changes at Equifax, Experian, and TransUnion.
• High-Risk Transaction Monitoring: Real-time alerts if someone uses your identity to open accounts, reset passwords, change your name or address, or transfer funds.
• Dark Web Monitoring: Alerts you if your information turns up on the dark, deep, or surface web.
• SSN Monitoring: Alerts you to name or alias changes tied to your Social Security number.
• Address Change Monitoring: Alerts you if someone changes your address, a common way thieves redirect your mail.
• Criminal Record Monitoring: Watches state and local records for arrests matching your information.
• Child Monitoring: Watches public and private records for misuse of your child’s information.
• Credential Vault: Secure online storage for up to 100 of your most important documents and account details, accessible if your wallet is lost or disaster strikes.

2. Fully Managed Identity Theft Restoration fixes the problem. If your identity is stolen, our certified Restoration Specialists do the work to restore it for you.

Detection alone only tells you something is wrong. Restoration alone starts after the damage is done. Together, they cover you from the first warning sign through full recovery. See plans and pricing.

What does Fully-Managed Identity Theft Restoration include?

Fully Managed Identity Theft Restoration is the second half of your LibertyID protection. If Proactive Detection flags a problem, or you discover identity theft any other way, you make one phone call, and a certified Restoration Specialist does the work for you. That can save you hundreds of hours.

When needed, using a limited power of attorney, your Restoration Specialist will:

• Place fraud alerts at all three major credit bureaus.
• Get copies of your credit reports from all three bureaus and review them with you to identify fraudulent activity.
• Help you complete the Federal Trade Commission’s Identity Theft Affidavit to establish your rights as a victim.
• Contact the Social Security Administration, U.S. Postal Service, IRS, DMV, and other agencies as needed to reverse any wrongful information or misuse of official documents.
• Submit disputes on your behalf to credit card companies, banks, lenders, utility companies, cell phone carriers, and more.
• Research and document fraudulent transactions, false accounts, and contracts, and follow up until all false information is removed from your credit file.
• Build a law-enforcement-grade case file to help authorities prosecute the thieves.
• Search public records to find and correct false non-credit information.
• Help you replace lost personal documents, such as credit cards, licenses, and passports.

Does LibertyID offer credit monitoring?

Yes. Every LibertyID plan includes Proactive Detection, which monitors your credit at all three major bureaus and goes further, watching for high-risk transactions, dark web exposure, Social Security number misuse, address changes, and criminal records in your name. If something suspicious turns up, you’re alerted right away.

Why it matters: Identity theft often goes unnoticed for months. By then, fraudulent accounts, debt, and damage to your credit can pile up. Proactive Detection helps you catch problems early, while they’re smaller and easier to fix.

Detection plus restoration: An alert tells you something is wrong. LibertyID fixes it. If Proactive Detection flags a problem, our Fully Managed Identity Theft Restoration team steps in and does the work to restore your identity, so you don’t have to.

What are the common forms of identity theft?

1. IRS Tax Fraud
2. Government Documents Fraud
3. Bank Account Fraud
4. Credit Card Fraud
5. Social Security Fraud
6. Utility Fraud
7. Cell Phone Fraud
8. Lost Wallet
9. Phone Scams
10. Collection Letters Fraud
11. New Loan Fraud
12. Unemployment Fraud
13. Online Accounts Fraud
14. AI – Fraud
15. Computer Compromised
16. Compromised – Data Breach
17. Family Fraud
18. Familiar Fraud
19. Deceased Fraud
20. Social Media Fraud
21. New Bank Account Fraud
22. Unemployment Fraud
23. Debt Parking
24. Address Change Fraud
25. Child Identity Theft
26. Criminal Identity Theft
27. Home Invasion
28. Email Scams
29. Medical Benefits Fraud
30. Synthetic Identity Theft
31. Employment Fraud
32. Fraudulent Property Liens
33. Home Title/Deed Fraud

Does LibertyID require clients to sign a limited power of attorney?

Only if one is needed to complete your restoration. Many cases don’t require it, and we take this step only when necessary.

What is LibertyID’s experience resolving fakes 1040s filed with the IRS?

Fake 1040 tax returns filed in your name are a common form of identity theft, and LibertyID has extensive experience resolving them.

How much experience do LibertyID Restoration Specialists have resolving identity theft?

On average, our Restoration Specialists have 17 years experience resolving identity theft.

I am not a subscriber and have had my identity stolen. Can you still help me?

Possibly. Tell us what happened, and we’ll call you to see how we can help.

I am not a member and have lost or had my wallet/purse stolen. What do I do next?

Your personal information is now exposed, and your risk of identity theft is much higher. Become a client today. Proactive Detection will alert you if your information is misused, and Fully Managed Identity Theft Restoration will be ready if you need it.

Where can I read the Terms and Conditions and other Policy documents?

Terms & Conditions are at the bottom of each page of our website or click here.

I am a subscriber and have had my identity stolen what do I do?

Don’t worry. This is exactly what your protection is for. Start your restoration or call 844-44-LIBERTY (844-445-4237), and a dedicated Restoration Specialist will take it from there.

I am a subscriber and have lost or had my wallet/purse stolen. What do I do now?

Let us know right away. Report your lost or stolen wallet, and we’ll help you replace your cards, license, and other documents. Your Credential Vault gives you quick access to your important account information. Meanwhile, Proactive Detection is watching for misuse of your information, and if your identity is stolen, Fully Managed Identity Theft Restoration has you covered.

How do I update my contact information?

Keeping your information current helps us reach you quickly. Contact us or call 844-445-4237.

When does my subscription renew?

Contact us, and we’ll confirm your renewal date.

How do I login to my LibertyID account?

If your identity is stolen, you don’t need to log in to get help. Submit your case here, and a Restoration Specialist will handle your recovery for you.

What is an Identity Care Account?

If you have an active restoration in progress, your Identity Care Account is a secure portal where you can check the status of your case and see activity related to your Proactive Detection credit monitoring. Log in with the username and password you created when your restoration began.

Are my spouse or children covered under my subscription?

We offer three plans:
$160/Annually or $16/Monthly – Individual – yourself
$290/Annually or $29/Monthly – Partners – you and your spouse/partner
$350/Annually or $35/Monthly – Family – you, your spouse/partner, children age 18 and under

If you have questions about your subscription details, please use this form to contact us.