Frequently Asked Questions

Who is LibertyID?

LibertyID is the AAA of identity theft protection, offering the most effective identity theft restoration and protection service. Sign up for an annual subscription and rest easy knowing that if your identity is stolen, we will fix it. There’s no limit to the time or money we will spend restoring your identity to pre-event status. A certified restoration specialist will handle all of the legwork and keep you informed with regular status updates. But just like with AAA, you have to be covered before there’s an incident.

What Does LibertyID Offer?

We offer best-in-class fully managed identity theft restoration. Learn more here.

What does Fully-Managed Identity Theft Restoration include?

We offer Fully Managed Identity Theft Restoration. That means if you’re a LibertyID member and your identity is stolen, you’ll have someone to call who will do the work for you. Our certified restoration specialists could save you hundreds of hours of work by placing fraud alerts, making all the necessary phone calls, filing the disputes and contacting government agencies, creditors, insurance companies and more.

Additionally, using a limited power of attorney, the specialist will:

  • Place fraud alerts at the three major credit bureaus for you.

  • Provide you with copies of credit reports from all three credit bureaus and review the reports with you to identify fraudulent activity.

  • Initiate single bureau credit monitoring, which will be in place throughout the recovery process and for a full 12 months after your case is resolved.

  • Assist you in completing the Identity Theft Affidavit from the Federal Trade Commission to establish your rights as a victim.

  • Contact the Social Security Administration, U.S. Postal Service, Internal Revenue Service, Department of Motor Vehicles, and other agencies as needed, to reverse any wrongful information, transactions, or misuse of official documentation as applicable to your case.

  • Submit disputes on your behalf to credit card companies, banks, lending institutions, utility companies, cell phone carriers and more.

  • Research and document any fraudulent transactions, false accounts, or contracts signed with creditors, banks, utility companies, leasing agents, medical facilities, etc., and follow up to make sure all erroneous information is removed from your credit file.

  • Create and maintain a law enforcement grade case file to assist local and federal law enforcement in the prosecution of the perpetrators.

  • Research public record databases to find and correct erroneous non-credit related information

  • In the event that you lose any of your Personally Identifiable Information (PII), a Restoration Specialist will be available to assist you in addressing and replacing the lost documentation, such as credit cards, licenses, passport, and/or government-issued documents.

  • Provide you with a complete copy of your credit report and score from one of the major credit reporting agencies, once per year. You can pull additional copies for an extra fee.

  • Monitor your credit for a full 12 months after your case is closed.

Why don’t you provide credit report monitoring?

Less than 17% of identity thefts trigger a credit monitoring alert. The most serious forms of identity theft, like tax-related identity theft, employment identity theft, and criminal identity theft, will not be revealed by credit report monitoring. Additionally, there are online companies that offer free credit report monitoring. The bottom line is credit monitoring doesn’t prevent identity theft — no one can prevent identity theft — and may provide a false sense of security. We believe restoration is the answer to identity theft.

If your identity is stolen, we will begin monitoring your credit report as soon as we open a case for you. If there is erroneous information related to your stolen identity, your dedicated Restoration Specialist will work diligently to be certain it’s removed and your identity is restored to pre-event status.

What are the different types of identity theft?

  • Social Security Identity Theft
  • Credit Identity Theft
  • Financial Identity Theft
  • Driver’s License Identity Theft
  • Employment Identity Theft
  • Criminal Identity Theft
  • Medical Identity Theft
  • Insurance Identity Theft
  • Synthetic Identity Theft
  • Tax – IRS Identity Theft
  • Utility Identity Theft
  • Credential Identity Theft
  • Veterans Affairs Identity Theft
  • Child Support Identity Theft

Does LibertyID require clients to sign a limited power of attorney?

Yes, but only if a limited power of attorney is required to complete the identity theft restoration. Not all types of identity theft require this step and we only take this step if it is needed to complete the restoration.

What is LibertyID’s experience resolving fakes 1040s filed with the IRS?

Fake 1040 filings with the IRS is a common form of identity and LibertyID has extensive experience in resolving this type of identity fraud.

How much experience do LibertyID Restoration Specialists have resolving identity theft?

On average, our Restoration Specialists have 17 years experience resolving identity theft.

I am not a subscriber and have had my identity stolen. Can you still help me?

Sign-up for our identity restoration service for victims without an existing LibertyID membership.

I am not a member and have lost or had my wallet/purse stolen. What do I do next?

At this time your identity has been compromised and you’re at a much higher risk for identity theft. Sign-up now for LibertyID and be prepared in case your identity is stolen and used fraudulently.

Where can I read the Terms and Conditions and other Policy documents?

Terms & Conditions are at the bottom of each page of our website or click here.

I am a subscriber and have had my identity stolen what do I do?

Please click here to contact us so we can start your restoration process.

I am a subscriber and have lost or had my wallet/purse stolen. What do I do now?

Please click on this link to take you to the appropriate page.

How do I update my contact information?

Please click here to provide your updated information.

When does my subscription renew?

Click here to contact us and we will confirm your renewal date.

How do I login to my LibertyID account?

One of the benefits of LibertyID is that you don’t need a login or a password and there isn’t a long list of information to complete. If you have your identity stolen, submit your case here and you will be assigned a LibertyID restoration advocate who will handle your identity theft recovery for you.

What is an Identity Care Account?

You are assigned an Identity Care Account if you have an active restoration in process. This is the portal where you can review the status of your restoration. You can access your Identity Care Account using the secure login and password you established during your identity theft restoration enrollment.

Is my spouse or children covered under my subscription?

We offer three protection plans:
$79 – Single – yourself
$99 – Couple – you and your spouse/partner
$129 -Family – you, your spouse/partner, your parents, your spouse/partner’s parents and up to six children, age 25 and under, living at home.

If you have questions about your subscription details, please use this form to contact us.

When Identity Theft Happens to You We Get You Everything Back