“I was at work one day and I got a phone call from a 1-800 number – I didn’t answer. I looked down at my phone and I had four phone calls from 1-800 numbers. I picked up the fifth phone call and I think it was VISA and they said, “Excuse me, is this Miss Laughlin?” And I was like, “Yes, this is” and they said, “Am I speaking with you on the other line?” I was super confused and said, “No you are not talking to me on the other line.” So this woman had stolen my identity and was calling and checking on each of the credit cards she had filed for asking why she didn’t have them in the mail yet.
That day was an absolute disaster. You feel violated. But then I thought that I could handle it on my own, so I started calling credit bureaus. I thought I was doing all the right steps. And honestly, it just like started to spiral out of control. It was absolutely a full-time job. You have to call during business hours and every phone call – you will be on hold for a least an hour. It was taking up my entire work day.
14 months later:
I am fixed! There is absolutely no way I could have done it alone or tried to do it on my own with the credit bureaus. LibertyID’s overall knowledge of how to handle this and just the human caring, because they understood what I was going through. So thanks to LibertyID I’ve got my identity back.” – Kimberly L.